Introduction

At Pebble Crest, we are committed to ensuring your satisfaction with our styling services. This Refund Policy outlines the conditions under which we offer refunds for our services.

By booking and paying for our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a booking.

Service Satisfaction

We strive to provide high-quality styling services that meet or exceed your expectations. If you are not completely satisfied with the service you received, please contact us within 48 hours of your appointment to discuss your concerns. We will work with you to address any issues and find an appropriate resolution.

Cancellation and Rescheduling

Cancellation by You

Our cancellation policy is as follows:

  • More than 48 hours notice: Full refund or option to reschedule
  • 24-48 hours notice: 50% refund or option to reschedule with a 25% rebooking fee
  • Less than 24 hours notice: No refund unless there are extenuating circumstances (to be determined at our discretion)

To cancel or reschedule an appointment, please contact us via email at [email protected] or by phone at +448264005393.

Cancellation by Us

In the rare event that we need to cancel or reschedule your appointment due to stylist illness, emergency, or other unforeseen circumstances, we will:

  • Notify you as soon as possible
  • Offer to reschedule your appointment at your convenience
  • Provide a full refund if rescheduling is not possible or desired

Service-Specific Refund Policies

Personal Shopping Services

For personal shopping services, the following refund conditions apply:

  • The service fee covers our professional expertise, time, and guidance
  • If you are dissatisfied with the service provided, please contact us within 48 hours to discuss potential partial refunds or complimentary follow-up sessions
  • We do not offer refunds for items purchased during the shopping session, as these transactions are between you and the retailers

Wardrobe Consultation

For wardrobe consultation services:

  • If you are dissatisfied with your consultation, please contact us within 48 hours
  • We may offer a partial refund or a complimentary follow-up session depending on the specific circumstances

Event Styling

For event styling services:

  • Deposits for event styling are non-refundable within 7 days of the event
  • Full payment is due 48 hours before the event and is non-refundable after this time
  • If you need to reschedule the event, we will make reasonable efforts to accommodate the new date, subject to stylist availability

Color Analysis

For color analysis services:

  • If you are dissatisfied with your color analysis session, please contact us within 48 hours
  • We may offer a reassessment with a different stylist or a partial refund depending on the circumstances

Style Transformation Package

For our comprehensive style transformation packages:

  • As these packages include multiple sessions over time, refunds are handled on a pro-rated basis for services not yet rendered
  • If you wish to cancel the remaining sessions in your package, please provide at least 7 days' notice
  • No refunds will be issued for sessions already completed

Virtual Services

For virtual styling services:

  • Technical issues on our end that significantly impact the quality of the session may qualify for a full or partial refund
  • Technical issues on your end that prevent the completion of the session may qualify for rescheduling but not a refund
  • If you are dissatisfied with the virtual service, please contact us within 48 hours to discuss potential solutions

Gift Certificates

For gift certificates purchased from Pebble Crest:

  • Gift certificates are non-refundable but are transferable to another person
  • Gift certificates are valid for 12 months from the date of purchase
  • Extensions to the validity period may be granted at our discretion

How to Request a Refund

To request a refund, please:

  1. Contact us within the timeframe specified in this policy
  2. Provide your booking details and the reason for your refund request
  3. Include any relevant information or documentation that supports your request

You can contact us by:

  • Email: [email protected]
  • Phone: +448264005393
  • Mail: 96 Jeremy Vista South Sarah S66 8JW, United Kingdom

Refund Processing

If your refund request is approved:

  • Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed
  • Refunds typically take 5-10 business days to appear in your account, depending on your payment provider
  • You will receive an email confirmation when your refund has been processed

Extenuating Circumstances

We understand that unexpected situations can arise. In cases of serious illness, family emergency, or other extenuating circumstances, we may, at our discretion, offer more flexible refund or rescheduling options. Supporting documentation may be requested.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

Contact Us

If you have any questions about this Refund Policy, please contact us:

  • By email: [email protected]
  • By phone: +448264005393
  • By mail: 96 Jeremy Vista South Sarah S66 8JW, United Kingdom